Assessments Authoring
Rebuilding the survey authoring app that measures human growth
Assessments Authoring is an online survey creation tool that allows organizations to get insight on their people's life, faith and/or health status, and is running on a framework that is expensive to host.
Year
2021-2022
My Involvement
Design Lead
UX Research
User Testing & Analysis
Prototyping
Visual Design
Performance Monitoring
Feedback Gathering
Stakeholder Collaboration
Product Strategy
Environment
Web-based Browser
Research
Internal research and user feedback uncovered three primary problems with the Assessment Authoring application
Outdated
The assessments aurhoring application is buggy and looks outdated.
Expensive
The hosting of this application is costing the business $45,000 per month to host.
Cumbersome
Authors are experiencing usability problems when creating assessments.
The Opportunity
How might we make the Authoring application more modern, cost effective and expert driven?
Approach
Research's primary key findings are turned into goals for the application rebuild to solve for.
Outdated
Modern
Fix bugs in the applications and redesign the application to look more modern.
Expensive
Cost Effective
Rebuild the application in a opensource codestack that is less expensive to host.
Cumbersome
Expert Driven
The Assessments creation process should cater for expert capability and their needs.
Rebuild
The first phase is to rebuild the application on a modern open-source framework, redesign the data models and solve usability issues problems as identified by PO and Solution Owner.
Design Iteratively
The rebuild of the application is an active collaboration between Product and Development to architect for Data Integrity. The interface design for this application is highly inspired by the existing design of Assessments Basic application from the previous Lead designer for consistency.
Design
Expert Driven
The application remains expert driven, but catering even more to the expert assessment author with shortcuts for better proficiency.
Data Integrity
When considering design solutions, explore the potential side affect on data integrity, user privacy and author copyright.
Make the data Relevant
The author can explain the data results with the help of customized result pages using charts, specific questions and text annotations to help administrators and assessment takers to interpret the data as intended.
Outcome
Measurable Results
In July of 2020 the rebuild of the Assessment Authoring application in React.js was feature complete.
$540,000 saved per year in hosting cost
With the rebuild in a modern framework, the business is saving $45,000 per month or $540,000 per year.
Collaboration
To ensure data integrity this project we worked closely as a team each representing their expertise.
Team:
Product Owner, Solution Owner, 1 Front-End Developer, 2 Back-End Developers, Director of Engineering.
What's Next?
Would you like to know more?
Curious about some of my findings, the interesting discovery made during test tasks design, and other qualitative outcomes?